How to Review and Manage Assigned Renewal Projects
Learn about actions that a renewal manager can take on assigned projects
Introduction
Once a Renewal Project is created and assigned to a Renewal Engineer, the Renewal Manager continues to oversee the renewal lifecycle.
This stage allows managers to review active projects, monitor their progress, re-assign users if needed, and ensure the correct contracts are part of each project.
From this console, Renewal Managers can also drill into Internal Contract (IC) details and track progress through subsequent stages — including Asset Lists and Pricing Requests — without directly performing engineer-level actions.
In this article, you’ll learn how to:
- Navigate and filter the Renewal Project Console
- Understand grouping and hyperlinks for project insights
- Take actions such as Re-Assign User, Add Internal Contracts to Renewal Project, and Track the progress of each stage such as asset list and pricing request
- Monitor progress across related consoles (IC, AL, PR)
In the previous video, you learned how Renewal Managers create and assign Renewal Projects to Renewal Engineers.
This video continues from there — showing how to review assigned projects and manage them efficiently.
Previous step: How to create and assign renewal projects
Next step: How to review last date of support for items in internal contract
Key Terms Used
| Term | Definition |
|---|---|
| Renewal |
In the VAR ecosystem, Renewal refers to the process of extending, maintenance contract to continue service coverage for hardware or software. This typically involves reviewing expiring contracts, create asset lists for customers to approve, prepare list of assets/services to be priced, and initiate quoting process for services like: Cisco SmartNet maintenance contracts Managed service subscriptions etc
The renewal process ensures uninterrupted service, and allows for co-terming, identify potential product upgrades, or request for change in service levels. |
| Renewal Dashboard | Visual interface showing accounts and contracts approaching expiration |
| Renewal Project | A grouped set of Internal Contracts related to a customer |
| Internal Contract (IC) | Represents customer contracts in the system. |
| Internal Contract (IC) Items | Line items such as SKUs, services, or subscriptions within an Internal Contract |
| Assignee | The Renewal Engineer responsible for processing a given project. |
Table of Content
| No. | Topic | Detail | Timestamp |
| 1 | Introduction | Introduction about video content- how to review asset list items and add them to new or existing price request | 00:00 |
| 2 | Key Terms and Concepts |
Defines key terms like Pricing request, Asset list items etc. | 00:25 |
| 3 | Table of Content | Provides a preview of the topics that will be covered in this video to help viewers understand the structure of the walkthrough. | 01:15 |
| 4 | Navigating to the Renewal Project Console | Explains how Renewal manager can access and review the status of on-going renewal projects | 01:29 |
| 5 |
Reviewing Active Renewal Projects |
Describes the layout and key information in Renewal Project console | 02:05 |
| 6 | Assigning contracts to another renewal project | Explains how to assign the internal contracts to a different renewal project from the on-going renewal project | 04:15 |
| 7 | Assigning Renewal project to different renewal engineer | Explains how to assign the internal contracts to another user (renewal engineer) | 05:05 |
| 8 | Overview of next consoles- Internal Contract, Asset List and Pricing Request | Brief of the role of different consoles in Renewal Manager journey | 05:40 |
| 9 | Next Step and Conclusion | Next steps in renewal process and summary | 06:10 |
Watch the Video
1. Navigating and Reviewing Renewal Project Console
You can access Renewal Project Console by clicking on the arrow besides renewal project name within the Assign contracts console. This will open the console containing the specific renewal project details only. Alternatively, click on Renewal Project tab on the tabs section to land to console which contains all the renewal projects under the accounts due for renewal.
The Renewal Project Console provides an overview of all active renewal projects.
Use server filters such as Assignee or Stage to quickly narrow down the list.
Apply column filters on fields like Expiration Date or Number of Assets to focus on projects that are due soon or have large volumes.
Records are grouped by Assignee → Stage → Renewal Project, making it easier to prioritize.
Each Renewal Project Name is hyperlinked to its detail page, giving you quick access to project-level information.
2. Adding or Removing Contracts from Renewal Project
Within this console, you can manage how contracts are grouped into projects:
Add IC to RP → Move a selected Internal Contract into another Renewal Project.
This ensures contracts are aligned with the right project and Renewal Engineer.
Each Internal Contract (IC) number is hyperlinked, opening its detail page.
The arrow beside the IC takes you to the IC Console, filtered to show only that specific IC.
3. Re-Assigning Renewal Project to Different User
If a Renewal Project needs to be reassigned:
Select the project row.
Choose Reassign User from the actions menu.
Assign the project to a different Renewal Engineer.
This helps balance workload and ensures no renewal deadlines are missed.
4. Taking Actions Based on Renewal Status
Projects move through different stages like Assigned, In Progress, or Completed.
The individual internal contract and items further move through different stages in renewal journey.
As a Renewal Manager, you can:
Review project and contract data.
Oversee approvals or request modifications before projects progress further.
-
Ensure timely action by engineers on contracts close to expiration.
You can view individual contract details and the items under specific contract in IC Console. Further, you can check the progress through Asset List and Pricing request consoles to review where we stand in renewal process.
Also note that the key navigation points in console are as follows: - Project Name → Opens project details page.
- IC hyperlink → Opens the IC detail page.
- Arrow beside IC → Opens IC Console filtered for that IC.
The Renewal Manager can oversee progress across:
IC Console – review contracts
Asset List Console – monitor asset grouping
Pricing Requests – track quote preparation
While these actions are primarily handled by Renewal Engineers, managers have oversight and can intervene if required.
5.What's Next?
The next step for Renewal Managers is to monitor Last Day of Support (LDoS) across contracts and projects — which we’ll cover in the upcoming article.
6. Summary
In this article, you learned how Renewal Managers can:
- Review active renewal projects using filters and grouped views.
- Add or remove Internal Contracts to ensure projects are correctly aligned.
- Take actions based on project status, such as approving or requesting updates.
- Reassign users to balance workloads and meet renewal timelines.
With these tools in the Renewal Project Console, Renewal Managers can ensure that contracts are properly managed, assigned, and progressed toward timely renewals.
Related Tutorials
- How to create and assign renewal project
- How to assign Internal Contracts to a new or existing renewal project
In this article
- Introduction
- Key Terms Used
- Table of Content
- Watch the Video
- 1. Navigating and Reviewing Renewal Project Console
- 2. Adding or Removing Contracts from Renewal Project
- 3. Re-Assigning Renewal Project to Different User
- 4. Taking Actions Based on Renewal Status
- 5.What's Next?
- 6. Summary
- Related Tutorials
