How to Populate Renewal Data and Create Asset Lists
Learn how to efficiently update renewal data and generate accurate asset lists for customer validation
Introduction
In the previous article, we explored the Internal Contract Console, where you reviewed IC-level details and actions to perform for individual internal contracts. Also, you navigated into the item-level view for the selected internal contract. This article continues from there and shows how you, as a Renewal Engineer, can:
- View item-level contract data
- Filter and export item details
- Select items for renewal
- Create or update Asset Lists
- Prepare these lists for customer validation
Creating accurate Asset Lists is a key step in the renewal lifecycle, bridging the internal contract review and the customer-facing pricing request stages.
By the end, you’ll understand how the IC Console acts as your main workspace for managing assigned contracts before you move into asset list creation.
Previous step: How to pick and process Contract Items due for renewal - IC Console
Next step: How to review asset lists and prepare for customer validation
Key Terms Used
| Term | Definition |
|---|---|
| Renewal |
In the VAR ecosystem, Renewal refers to the process of extending the maintenance contract to continue service coverage for hardware or software. This typically involves reviewing expiring contracts, creating asset lists for customers to approve, preparing a list of assets/services to be priced, and initiating the quoting process for services like: Cisco SmartNet maintenance contracts Managed service subscriptions etc.
The renewal process ensures uninterrupted service and allows for co-terminating, identifying potential product upgrades, or requesting a change in service levels. |
| Renewal Dashboard | Visual interface showing accounts and contracts approaching expiration |
| Renewal Project | A grouped set of Internal Contracts related to a customer |
| Internal Contract (IC) | A system-generated record that mirrors a vendor contract, storing its contract items — such as SKUs, services, and subscriptions — for review and renewal. |
| IC Console | Workspace to review and act on contract items |
| IC Items | Line items such as SKUs, services, or subscriptions within an Internal Contract |
| Asset List | A selected list of IC Items to be prepared for customer review and pricing |
| Account Family | A group of related Accounts (such as parent and child accounts) that are treated as one logical customer group for renewal planning. |
What's in the Video
| S.No. | Topic | Detail | Timestamp |
| 1 | Introduction | Introduces the video and its focus on helping Renewal Engineers understand the Renewal Project details in console. | 00:00 |
| 2 | Key Terms and Concepts |
Defines key terms like Renewal Engineer, Renewal Project, Internal Contract (IC), IC Console, etc. | 00:35 |
| 3 | Table of Content | Provides a preview of the topics that will be covered in this video to help viewers understand the structure of the walkthrough. | 01:15 |
| 4 | Accessing IC Items from the Console | Explains how Renewal engineer can access Renewal Project console via dashboard or App launcher. | 01:29 |
| 5 | Exploring IC Item-Level Details | Describes the layout and key information in IC items details | 02:05 |
| 6 | Filtering and Exporting IC level data | How to see relevant IC items in the view with filters and use export for offline analysis | 04:15 |
| 7 | Creating and updating Asset List | How to add IC items in a new Asset List or add them into existing Asset Lists | 05:05 |
| 8 | Next Step and Summary | Next step on how to review asset list and tutorial summary | 06:25 |
Watch the Video
Step-By- Step Process of Reviewing IC Items to Create Asset List
Step 1. Accessing IC item details in IC Console
From the Internal Contract Console:
- Select one or more ICs (from the same project and account).
- Click Show IC Items in the toolbar.
- The IC Console view collapses, and a detailed list of Internal Contract Items within that internal contract appears.
Click the arrow beside “Internal Contracts” / “Internal Contract Items” anytime to toggle back to the main IC Console view. This transition lets you drill down from contract-level to item-level insights — essential for renewal item selection.
Step 2. Exploring IC Item-level Details
Each row in the IC Items section represents a product or service. Available fields include:
- Stage (e.g., Due for Renewal, Expired)
- Part Number / SKU
- Description
- Serial Number
- Expiration Date
- Associated Asset List
This view helps Renewal Engineers make informed decisions before creating an Asset List.
Step 3. Filtering and Exporting IC Item Data
Server and Column Filters:
- Use server filters (like account or stage) at the top.
- Use column filters (e.g., expiration date, SKU) to narrow results further.
Pagination / Data Load Options:
- Use the "+" button to load data in chunks (e.g., 2,000 records at a time).
- Use the “Load All” option (three-dot button) to view all records at once.
Exporting IC Items:
Click the Export button to download data into Excel.
- If checkboxes are selected, only those records are exported.
- If nothing is selected, the entire visible list is downloaded.
This Excel is often used for offline analysis or internal review.
To know more about the grid capabilities to view the data, visit Data Grid Capabilities articles.
Step 4. Creating or Updating an Asset List
- Item Eligibility: Only items in Due for Renewal, Expired, or Covered stage can be added to an Asset List.
- Actions Available: After selecting one or more eligible IC Items:
-
Create/Add AL
- Choose New to create a fresh Asset List → enter a name and save.
- Or choose Existing to append items to an available asset list and save.
-
Delete
- Remove selected items from the Internal Contracts entirely
⚠️ Asset Lists typically group items for the same customer account and manufacturer. If Account Family is enabled, related accounts in the same family may also be supported, depending on configuration.
Once saved, the IC Console updates:
- The selected item rows will show the Asset List Name.
- Item stage updates to In Process.
This confirms successful addition to the Asset List.
Summary
In this article, we covered:
- Accessing IC item-level view from the IC Console
- Using filters, export, and load-all actions
- Creating new or updating existing Asset Lists
- Updating IC Console after item addition
With Asset Lists ready, the Renewal Engineer moves to customer validation and pricing — ensuring a smooth and auditable renewal cycle.
What's Next
Once your Asset List is prepared:
- Navigate to the Asset List Console.
- Export the list for customer validation.
- After customer approval or mandated changes in the Asset List, proceed to vendor pricing using the Pricing Request workflow.
- Optionally, after customer review, you can upload an Enriched Asset List to apply customer-approved updates back into the system without manual changes.
Next step is to review the asset lists, analyze for co-term and share the lists for customer validation which we we will cover in next article.
In this article
- Introduction
- Key Terms Used
- What's in the Video
- Watch the Video
- Step-By- Step Process of Reviewing IC Items to Create Asset List
- Step 1. Accessing IC item details in IC Console
- Step 2. Exploring IC Item-level Details
- Step 3. Filtering and Exporting IC Item Data
- Step 4. Creating or Updating an Asset List
- Summary
- What's Next