How to Manage Last Date of Service Data and Exports in Renewals
Learn about managing Last Date of Service data and optimizing exports in Renewals for smoother operations.
Introduction
The Last Date of Service (LDoS) Console helps Renewal Managers and Renewal Engineers identify product or service items that are approaching the end of their service life. Analyzing this data supports proactive hardware refresh planning and ensures that renewal proposals only include items with active service availability.
Monitoring LDoS data enables Renewal Managers/Engineers to recommend timely upgrades or replacements for assets nearing service end, reducing support risks and ensuring continuity of services.
This article explains how to use the LDoS console to identify such upgrades in the PrW system.
This functionality is available to both Renewal Managers (RM) and Renewal Engineers (RE) as part of the renewal workflow. Depending on your role, you may use this feature to either monitor progress or perform detailed actions on renewal data.
In this article, you will learn how to navigate and use this feature effectively within your workflow.
Watch the video: How to review and manage LDoS data
Previous step: How to review and manage assigned renewal projects
Key Terms
| Term | Definition |
|---|---|
| Renewal |
In the VAR ecosystem, Renewal refers to the process of extending, maintenance contract to continue service coverage for hardware or software. This typically involves reviewing expiring contracts, creating asset lists for customers to approve, preparing a list of assets/services to be priced, and initiating the quoting process for services like: Cisco SmartNet maintenance contracts Managed service subscriptions etc.
The renewal process ensures uninterrupted service, and allows for co-terming, identifying potential product upgrades, or requesting a change in service levels. |
| LDoS (Last Date of Service) | The final date when vendor-provided maintenance or support is available for a product. |
| Hardware Refresh | Replacement of outdated or unsupported equipment to maintain service continuity. |
| IC Item | Internal Contract item representing a customer’s asset or component under maintenance. |
Table of Contents
| No. | Section | Description | Timestamp |
|---|---|---|---|
| 1 | Video Introduction | Overview of the LDoS | 00:00 |
| 2 | Key Terms | What this video covers | 00:21 |
| 3 | Table of Content in Video | Topics covered in video | 01:05 |
| 4 | Purpose of LDoS Analysis | Why LDoS analysis is important | 01:23 |
| 5 | Accessing the LDoS Console | How to navigate to LDoS console and its overview | 02:27 |
| 6 | Filtering and Accessing LDoS records and exporting data | Actions in LDoS console | 03:38 |
| 7 | Using LDoS insights in renewals | How to manage renewals using LDoS insights | 05:10 |
Watch the Video
1. Purpose of LDoS Analysis
The Last Date of Service indicates when the vendor will no longer provide maintenance or support for a product. You can use the LDoS data to:
- Identify hardware that is nearing or past its service end date.
- Evaluate whether the customer’s existing setup requires a hardware refresh.
- Ensure that renewal offers include supported products only.
- Coordinate with the Renewal Manager to plan upgrades or product substitutions.
Understanding the LDoS data helps maintain compliance with vendor service policies and enhances the quality of renewal proposal.
2. Accessing LDoS Console
To open the LDoS Console:
- Navigate to Renewal Engineer or Renewal Manager – Console.
- From the top navigation ribbon, select the LDoS tab.
- The screen opens the LDoS Console, showing columns such as:
- Product Part Number
- Description
- Serial Number
- LDoS Date
- IC Item Name
For the renewal manager, all the products with the last date of service will be displayed, while for the renewal engineer, only the products that are under assigned internal contracts to that engineer will be visible.
If no records are shown, ensure the filters (e.g., Account or LDoS period) are correctly set.
3. Filtering and Viewing LDoS Records
Use filters to refine which records appear in the console:
- Account – Select a specific customer account or view all accounts.
- LDoS Within – Choose the timeframe (e.g., 90 Days, 180 Days, 365 Days) to view items nearing service end within that period.
The table lists all items that match your criteria.
Sorting columns (by LDoS Date or Product Part Number) helps identify the most urgent hardware refresh requirements.
4. Exporting LDoS Data
You can export the filtered LDoS list for review or offline analysis:
- Click Export to Excel on the top-right of the console. The export starts automatically
- The exported file will contain all visible fields, such as product details, LDoS dates, and internal contract item names.
Use the exported sheet for:
- Internal hardware lifecycle analysis.
- Cross-team discussions on potential replacements.
- Customer-facing presentations for upcoming renewals.
Tip: Maintain a shared folder for LDoS exports to track periodic analyses and plan hardware upgrade cycles.
5. Using LDoS Insights in Renewals
LDoS data helps you make informed renewal recommendations by:
- Flagging unsupported items for replacement.
- Suggesting service-eligible alternatives.
- Informing the Renewal Manager of any high-impact items that require escalation.
- Aligning contract renewal timelines with hardware refresh opportunities.
By integrating LDoS insights, the renewal process becomes proactive, ensuring both technical and commercial alignment for long-term customer satisfaction.
Summary
The LDoS Console serves as a valuable tool for monitoring end-of-service timelines, supporting informed decisions on renewals and upgrades. By regularly reviewing and exporting LDoS data, you ensure that customers remain on supported service plans.
